Digitalizing Alula Old Market: A Case Study in Tenant Management Transformation

Challenges Faced

Our client, the Alula Authority, faced several challenges before implementing the TMS:

1. Communication Gaps: Inefficient communication channels between mall management and tenants led to misunderstandings and delays in addressing issues.
2. Operational Inefficiencies: Manual processes for tracking tenant contracts, payments, and service requests were time-consuming and prone to errors.
3. Tenant Performance Tracking: The lack of tools to monitor tenant performance made it challenging to assess their impact on the mall’s overall success.

Tailored Solutions Implemented

To address these challenges, the Alula Authority took a proactive approach to streamline tenant management and communication. They implemented the following solutions:

1. Tenant Management System (TMS): A comprehensive TMS was developed and deployed. This system centralized tenant data, lease agreements, and contract management for easy access and updates. It also facilitated automated campaign emails, managed waiting lists, and designed workflow processes for greater efficiency.
2. Centralized Communication: The TMS provided a centralized platform for communication between mall management and tenants. This platform allowed for direct conversations, service requests, and note sharing, enhancing transparency and collaboration.
3. Cashier System Implementation: Tenants were empowered with customizable cashier systems and integrated point-of-sale (POS) machines. This streamlined the payment process, reduced errors, and improved financial transparency. It also enabled efficient tracking of sales transactions and generated accurate financial reports for tenants.

Significant Benefits Achieved

The implementation of these solutions yielded remarkable benefits for the Alula Old Market:

1. Digitalized Operations: The Alula Authority successfully digitalized their operations, reducing reliance on manual processes and paperwork.
2. Enhanced Tenant Performance Monitoring: With the TMS, the Alula Authority gained the ability to monitor tenant performance closely, making data-driven decisions to improve the mall’s overall success.
3. Efficient Payment Tracking: Payment tracking became more efficient, reducing delays and disputes and ensuring that all tenants met their financial obligations.
4. Automated Notifications: The system automated tenant notifications, ensuring that important information and reminders reached tenants promptly.
5. Standardized Visitor Experience: By streamlining operations and communication, the Alula Old Market provided a consistent and improved visitor experience.