6 Tips for setting up a home delivery service

For food businesses as well as restaurants or Ecommerce business offering a home delivery service can be a real advantage over other merchants. This type of service makes it possible to reach a wider customers. But setting up a delivery service cannot be improvised and must be properly prepared. Here are 6 tips to help you in this new organization. These can also be transposed to other goods businesses that want to diversify by offering a home delivery service.

Optimize order taking

The moment the order is taken is essential for the entire home delivery service to take place in the best possible conditions. The lack of organization can quickly become catastrophic. In order not to be overwhelmed, it is imperative to centralize the orders and designate the means of communication assigned to taking the order. This can be by phone, by message (E-mail, social networks, website). This is the only way to ensure that you can fulfill all orders.

Define the delivery terms

Home delivery is made to bring you new customers. But it should not be a source of constraints that are too difficult to manage. It is therefore necessary to fix certain elements and clearly indicate them to customers as follow :

  • Delivery times : they must be compatible with the planning of your employees ;
  • Delivery area : there is no point in delivering 30 km from your business, especially if you or your staff deliver the delivery ;
  • Price of delivery : you can offer it free of charge or set an additional price.

It is also necessary to choose who will make the delivery. Is it more profitable for you to use external service providers, hire staff, or assign this assignment to one or more employees already in place ? There is no one-size-fits-all answer. It is up to you to estimate the workload that home delivery will entail.

Set the terms of payment

Payment is usually made on delivery, unless online payment is possible at the time of ordering. It may be interesting to equip delivery people with a Terminal Payment to offer payment by bank card, which is widely preferred by customers. There should also be a cash on delivery. It is best to agree on the method of payment when ordering.

Anticipate any returns or complaints

A merchant is never immune from an order error, late delivery or an unhappy customer. It is important to anticipate these eventualities so as not to improvise when any of these situations happen. It also allows teams to know what behavior to adopt and what solutions to propose.

Promote this service

As with any new service, it is essential to advertise it in order to make it known to already loyal customers but also to expand your customer base. For this, it is possible to use social networks, advertising in local newspapers and magazines, etc.

Set up a delivery system

It is the most important solution, a system which manages your deliveries, will save you time and margin, as it will reduce your costs and your errors. The software will also allow you to have a global overview of your drivers, and your customers, and the progress of your deliveries.  A delivery system organizes your entire delivery business, so be sure to consider this solution.


What are the fleet management features?

SILKY FLEET MANAGEMENT SYSTEM is a complete solution for GPS vehicle tracking. Our software contains all the features you need to manage your fleet, regardless of the industry you work in. Vehicle and asset tracking: With our Fleet management system, you’ll have all the essential characteristics that each manager needs to manage a fleet effectively.

Fleet cost Management

What is the current cost of your fleet per km? You probably can’t answer that question.

In fact, there’s no accurate answer. It all depends on the calculations. For example, the answer will not be the same if you rely on the average cost of the last 3 or 12 months. How do you calculate to answer a call for tenders, for example? Or the most aggressive? The first option ensures you safety, but you will be more likely to win the call for tenders with the second.
Managing a fleet is not just about accompanying vehicles. Keeping a record of fleet costs is also a very important task for a fleet manager. SILKY’s cost management module allows you to record and control your vehicle costs in an integrated and convenient manner. You can not only record all costs, but also plan fixed costs and calculate cost/km /h ratios, among others


Know your costs like the palm of your hands.


GPS Vehicle Geo-location & Sensor Monitoring

Managing your vehicle from the office can be a difficult task.

However, it is not necessarily much easier to manage vehicles from the office. Unless you have the right tools.
SILKYSYSTEM is a professional solution for companies wishing to control their fleets: road transport undertakings, night delivery services, logistics and distribution undertakings, enterprises with sales teams and field services, enterprises with construction equipment and car rental undertakings…

SILKYSYSTEMS allows you to control your fleet efficiently and easily, leading to a dramatic increase in productivity, margins and quality of service.


The ultimate vehicle geo-location tool for your fleet


Vehicle route planning and tracking

You assign the day’s tasks to all your drivers. Now you have to make sure that they’re following your plan.

Do the vehicles follow the routes that have been assigned to them? Have your customers received their items and services on time?
The SILKYSYSTEM Planning and Route Tracking module provides you with key information so you can monitor route progress and anticipate future events, supporting management decisions for your fleet.
This module was designed as a very powerful tool for creating and controlling rides. You can also immediately detect any vehicle that does not follow its per-defined and approved route. You will also know how far away a vehicle is from its destination, as well as the estimated time of arrival. You can even program SILKYSYSTEM to notify your customers a few minutes – or a few kilometers – before your vehicle arrives.

Intelligent fleet management begins with route planning.


Fleet Management

A powerful tool that provides an automated overview of all your fleet maintenance data – from service reminders to fuel consumption. All data in one dashboard.

To avoid maintenance headaches and facilitate the management of your fleet, our experts offer you the best solution, SILKYSYSTEMS.
Our Fleet management software to track expenses, create maintenance schedules and more. Affordable and easy to use.
Quickly access all fleet information – future maintenance dates, repair costs, expired documents, mileage, and more. Use historical data and compare your fleet of vehicles to make factual business decisions.


Everything you need to know about maintaining your fleet.

Customize your own maintenance planners and receive automated notifications for maintenance reminders. And you get a lot of functionality to do that. Get all the fleet KPIs you need to effectively manage your business.


What is fleet management?

What is fleet management ?

Fleet management includes all tasks related to the use and maintenance of a fleet of vehicles. It often regroups driver management.

The term fleet management is used to plan and control a fleet of vehicles, in order to make the fleet more flexible and can be used efficiently. This should make it possible to use it optimally in order to reduce costs.

Vehicles are the heart of fleet management. Their management involves various constraints: technical (equipment, security, technical control, etc.), administrative (documents for vehicles and drivers, etc.) and logistics, etc.

Fleet management comes down to three major components :

  • Cost management and TCO control (Total Cost of Ownership)
  • Control of upkeep and maintenance
  • Fleet operation

Whatever the business sector of the company, fleet management is practiced to meet the same main objectives :


  • Save time and keep control of your vehicles
  • Automate and simplify fleet management processes
  • Spend less time in management and more time to achieve your goals
  • Make the right decisions
  • Improve your performance
  • Increase the productivity of your employees
  • Increase the safety of individuals
  • Control the loss rate of your fleet
  • Moderate fuel consumption
  • Decrease fleet idle time There is no reasonable reason not to use a fleet management system, even for the smallest of businesses. The most common argument is that fleet management systems are expensive and

complicated to use. However, this type of ERP frees managers from all the worries encountered during daily management, as long as it is an integrated system that centralizes all information relating to the activity, and therefore saves all the time wasted browsing the different applications and spreadsheets while increasing the productivity of your employees.